Privacy Policy

1. Introduction

Metta Counsel ("we", "us", "our") is committed to protecting the personal information of every individual who contacts us or uses our services. This policy explains what information we collect, why we collect it, how it is used and protected, and what rights you have in relation to your data.

This policy applies to all personal data collected through our website at mettagcounsel.blog, through our contact forms, and through direct communication with our team in Bangkok. If you have questions about anything in this policy, please contact us at [email protected].

2. Data We Collect

We collect personal information that you provide directly to us, including:

• Your full name
• Email address
• Phone number (if provided)
• Any details you share in a message or during a consultation

We also collect limited technical information automatically when you visit our website, such as your browser type, approximate location (country level), and pages visited. This information is collected via cookies and analytics tools and does not identify you personally.

3. How We Use Your Information

Information you provide is used for the following purposes:

• To respond to your enquiry and arrange a consultation
• To deliver the legal services you engage us for
• To prepare and send written summaries and documents
• To communicate with you about your matter
• To maintain internal records of client engagements
• To comply with our professional and legal obligations under Thai law

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent, or trade your personal information with any third party.

4. Legal Basis for Processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your data on the following legal bases:

• Consent: Where you have provided your information voluntarily via our contact form or direct communication
• Contractual necessity: Where processing is required to deliver a service you have engaged us for
• Legitimate interests: For basic website analytics and operational record-keeping
• Legal obligation: Where we are required to retain information under Thai professional regulations

5. Data Retention

We retain client information for a period of five years following the conclusion of a matter, in line with Thai professional regulations for legal practitioners. Contact enquiries that do not proceed to an engagement are retained for twelve months. Website analytics data is retained for no longer than twenty-four months. You may request earlier deletion of your information where this is legally permissible.

6. Data Security

We take reasonable and appropriate steps to protect the personal information we hold. These measures include:

• Secure, encrypted storage of digital records
• Access restricted to team members who require it for their work
• Physical security of paper records at our Bangkok office
• Regular internal review of data handling practices

In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant supervisory authority as required under the PDPA.

7. Cookies

Our website uses cookies to support basic functionality and to understand how the site is used. Essential cookies are necessary for the site to operate. Optional analytics and marketing cookies are used only with your consent. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

8. Third-Party Services

We use a small number of third-party services in the operation of our website and communications, including:

• Google Analytics — for anonymised website usage data
• Email service providers — for sending and receiving communications

These providers are bound by their own privacy policies and are not permitted to use your data for purposes beyond those we specify. Our website may contain links to external pages. We are not responsible for the privacy practices of those websites.

9. Your Rights

Under the Personal Data Protection Act B.E. 2562 and applicable international standards, you have the following rights in relation to your personal data:

• Right to access: to obtain a copy of the personal data we hold about you
• Right to rectification: to correct any inaccurate or incomplete information
• Right to erasure: to request deletion of your data, subject to legal retention requirements
• Right to restrict processing: to limit how we use your data in certain circumstances
• Right to data portability: to receive your data in a structured, commonly used format
• Right to object: to object to processing based on legitimate interests
• Right to withdraw consent: to withdraw any consent given, at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal information, please contact us so that we may delete it.

11. Changes to This Policy

We may update this policy from time to time. When significant changes are made, we will update the date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Information

For privacy-related enquiries:

• Email: [email protected]
• Address: Metta Counsel, 8 Khao San Road, Phra Nakhon, Bangkok 10200, Thailand

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Committee of Thailand.